FAQ
When will I get my order?
We will try our best to get your order to you as soon as possible. That being said,
- Please note that all products are made to order. (Unless stated otherwise in the product's description)
- Processing Time: 1-2 Business Days
- *Pre-orders will process over the specified time in the product's description*
- Delivery Time: 5-7 Business Days (Via USPS Ground Advantage or similar)
- If you live near LA County or Anaheim California, pickup can be arranged. Please contact us at the email below or send us a DM on instagram BEFORE placing your order. If you place your order and want to change to pick-up, we cannot guarantee a shipping fee refund.
If by any chance you don't receive your order within 10 days of receiving a shipping email, please let us know using the contact us page. You can also directly email us at ralknbrand@gmail.com
Can I get a refund or exchange my item?
As noted before, all items are made to order. Therefore all sales are final. We do not offer refunds, however if we have extra stock of a certain item, we may offer to exchange an item. This will be offered on a case per case basis.